We do not install. Delivery brings the appliance to your address; what happens after that is yours to arrange, and this page exists so that is clear before you order rather than after.
What delivery includes
Delivery is to the address you give us, kerbside or to the nearest accessible doorway for freight items. The carrier does not unpack, connect, level, test or remove packaging, and does not take away an old appliance.
What needs a licensed trade
Anything that connects to a gas line or is hard-wired to a circuit needs a licensed installer, and in most jurisdictions that is a legal requirement rather than a recommendation. On this catalogue that covers the gas ranges and cooktops, and any appliance supplied without a plug. Water connections for dishwashers and for refrigerators with ice makers are more forgiving but still worth a plumber if you are not certain.
Installing gas or electrical work yourself can void the manufacturer's warranty as well as your home insurance. We have no view on who you use — only that it should be someone qualified.
Measure before you order
The most common reason an appliance goes back is that it does not fit. Before ordering, measure:
- the opening — width, height and depth, at its narrowest point
- the route in — doorways, stair turns and hallway width
- the clearance the manufacturer specifies at the back and sides
- the door swing, and whether the hinge can be reversed
- the supply — outlet type, circuit rating, gas or water connection
Every product page prints the dimensions we have been given. If one you need is missing, email shopvellorasupply@outlook.com before ordering and we will find it rather than guess.
Counter-depth and built-in
13 of the refrigerators are counter-depth and 14 of the dishwashers are built-in. Both are sized to sit flush with cabinetry, which makes the cut-out dimensions unforgiving — a built-in that is 20 mm too wide does not go in at all. Measure the aperture, not the old appliance.